Belmont Wattle Accountants can help you create KPI and productivity reports in Sydney with tools like Analysis Services, Excel, Power BI, and Tableau. We also provide support on the most challenging aspect of the project, and this is the process of defining practical and feasible KPIs and performance metrics.
Reach out to Belmont Wattle Accountants to explore ways to measure progress and stay on track. Read on to find out how to set up an easy performance reporting system.
A KPI encloses a target and a metric. A BPO may have a target to answer 90% of the calls within three minutes. In this case, the metric is a percentage of calls answered within less than three minutes and the target is 90%. The KPI report shows the difference between what really happened and the goal, making it easier to see if the business is doing well.
The idea of creating KPIs is beneficial in itself. It implies defining relationships between the business processes, goals, and data. The figure shows the relationships between the different inputs that we should consider while defining KPIs.
The business goal is the starting point for choosing the right KPI and Productivity Reports in Sydney. It gives us a clear direction so we can measure something valuable for the company. For example, if we think about a BPO, the business goal might be to keep customers happy.
Once we know the business goal, we can look at the business procedures that help achieve it. A KPI checks how well a process works, but the target is always linked to the business goal. That’s why understanding the goal comes first.
Performance Reports are also important because they show how close we are to reaching our targets. They also help us find areas for expense reduction, so we can save money and use resources better. The final step is to match the data needed for the KPI with the data created by the business process. This makes sure we track the right information to improve and grow.
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